Privacy Policy

Your Privacy Matters

Solace by Skye is committed to protecting your personal information. When you submit an enquiry or book a session, your details are used only to respond, manage your booking, deliver your gallery, and keep everything running smoothly.

Your information is never sold or shared for marketing purposes.

For full details on how your data is collected, stored, and protected, please read our Privacy Policy below. Last updated 07:58 on 27/4/26

Privacy Policy — Solace by Skye

1. Introduction

Solace by Skye (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, book a session, or interact with us online.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the practices described in this policy.

2. Who We Are

Solace by Skye

Sheffield, United Kingdom

Email: skye@solacebyskye.com

Website: www.solacebyskye.com

We are the data controller, meaning we decide how your personal data is used.

3. What Personal Data We Collect

Information you provide directly

• Name
• Email address
• Phone number
• Home address (for contracts, invoices, or location‑based shoots)
• Details about your enquiry or booking
• Contract signatures
• Payment information (processed securely via third‑party providers)
• Any images or files you upload or send to us

Information collected automatically

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and tracking data (see Cookie Policy)

Photography images

We collect and store photographs taken during your session as part of the service you book.

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries
• Manage bookings and contracts
• Deliver photography services
• Send session details, updates, and client galleries
• Process payments and invoices
• Improve website performance and user experience
• Share images for marketing only with your explicit consent

We do not sell or share your data with third parties for marketing.

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract — to provide the services you book
• Consent — for marketing, newsletters, and image usage
• Legitimate interests — to improve our website and client experience
• Legal obligation — for tax and accounting purposes

6. How We Store and Protect Your Data

Your information may be stored in:

• Secure email systems
• Encrypted cloud storage
• Client management tools (e.g., CRM, gallery delivery platforms)
• Accounting software
• Password‑protected devices

We use industry‑standard security measures to protect your data from loss, misuse, or unauthorised access.

7. Sharing Your Data

We may share your data with trusted third‑party providers who help us deliver our services, such as:

• Online gallery platforms
• Payment processors
• Contract and invoicing software
• Website hosting providers
• Printing labs (only when fulfilling your order)

These providers only receive the minimum data necessary and must comply with UK GDPR.

8. How Long We Keep Your Data

• Enquiry emails: up to 12 months
• Client contracts and invoices: 6 years (legal requirement)
• Photographs: indefinitely unless you request deletion
• Marketing consent: until you withdraw consent

You may request deletion of your images or personal data at any time (unless we are legally required to keep it).

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Object to processing
• Request data portability
• Restrict processing in certain circumstances
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at [your email].

10. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance
• Analyse traffic
• Enhance user experience

You can manage or disable cookies through your browser settings.

A separate Cookie Policy may be provided.

11. Image Usage & Consent

We will never use your photographs for marketing, social media, or portfolio purposes without your explicit written consent.

You may withdraw consent at any time.

12. Links to Other Websites

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of those websites.

13. Children’s Privacy

We do not knowingly collect personal data from children under 16 without parental or guardian consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Solace by Skye

Email: skye@solacebyskye.com